FAQ
FAQ – Frequently Asked Questions
Didn’t find the answer you’re looking for?
Feel free to contact us at 0811 1333 64 or email bungadavi@gmail.com — we’re happy to help!
π Are all the products available for delivery to all cities and countries?
Yes. Some of our products are available in many cities and countries. If you can’t find a product for a specific location, feel free to contact our Customer Service for further availability.
π Do you do custom arrangements?
Yes, we do! Please email your reference photo and/or request details to info@bungadavi.co.id at least one day in advance.
πΈ How long will the flowers last?
Flowers typically last 3–5 days. To extend their freshness:
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Keep the water and vase clean
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Change water daily
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Remove any wilted petals, leaves, or stems
π How do I order?
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Visit our website and select your product
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Click “Add to Cart”
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In the cart, click “Buy”
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Enter delivery details, select delivery date & time, and leave any notes
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Choose your preferred payment method and click “Pay”
π Can I add a message card with my order?
Yes, you can. After adding your product to the cart, you’ll be able to enter a custom message (up to 300 characters) to be printed on the card.
π¦ How do I know if my order is being processed?
Once checkout and payment are successful, you will receive an automated email with your order number. You can also check your order status via your Bunga Davi account.
π What if my recipient is not available to receive the delivery?
We will contact you for further instructions. If redelivery or address redirection is requested, it will only be scheduled after a redirection fee is paid by either the sender or the recipient.
πͺ Can I collect my order at your store?
Yes, you can collect your order at our store from Monday to Friday before 5 PM, excluding public holidays and certain dates. These exceptions will be blocked in the calendar during checkout.
πΈ Can I get a photo of my flowers?
Yes, we will send a photo of your flower arrangement after delivery is completed.
π How will I know if my flowers or gifts have been delivered?
You’ll receive a delivery confirmation via email. If you don’t hear from the recipient, please check the delivery status in your Bunga Davi account or check your email’s spam folder.
π How can I get special promotions?
To stay updated on our latest promotions, opt-in for our newsletter or click the “Promotion” button on our website.
βοΈ Can I order by phone rather than through the website?
Yes, of course. While our website offers 24/7 convenience, you can also place an order by calling us at 0811 1333 64 during our business hours.
π³ Why did my credit card payment fail?
Our system uses 3D Secure, which adds extra protection by requiring verification (e.g., OTP or mobile app confirmation). If your payment fails, possible reasons include:
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Your card does not support 3D Secure
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Incorrect or expired OTP
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Rejection by your bank due to security settings
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Card not enabled for international or online use
What you can do:
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Contact your card issuer to ensure your card supports online transactions and 3D Secure
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Make sure you have a stable internet connection during verification
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Use one of our alternative payment methods:
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π³ Bank Transfer (Virtual Account)
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π² E-wallet (GoPay, ShopeePay, DANA, etc)
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π· QRIS (for quick payments via scan)
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π PayPal – Safe and convenient for international customers
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π Is PayPal safe to use?
Yes. PayPal is highly secure and trusted globally. It protects your information with advanced encryption, and you don’t need to share your credit card details with us. If anything goes wrong, you can file a claim through PayPal’s buyer protection.
