Privacy Policy

Who We Are

Bunga Davi is operated by PT Bunga Davi Indonesia. We respect the privacy of our customers and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when using the Bunga Davi website and services.

By using our website or placing an order with Bunga Davi, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you place an order, create an account, contact our Customer Service, subscribe to our newsletter, communicate with us, or otherwise use our website and services.

The information we collect may include:

• Name

• Email address

• Phone number

• Billing information

• Delivery address

• Account and login information

• Order and transaction information

• Personal message and special delivery instructions

• Communications with our Customer Service

• Information necessary to process and fulfill your order

When you place an order for another person, we may also collect information about the recipient, including their name, phone number, delivery address, and other information necessary to complete the delivery.

Please ensure that you are authorized to provide the recipient information necessary for us to fulfill your order.

How We Use Your Personal Information

We may use personal information to:

• Process and fulfill your orders

• Arrange flower and gift delivery

• Communicate with you regarding your order

• Provide order and delivery status updates

• Process payments and transactions

• Respond to questions, requests, or complaints

• Provide Customer Service

• Manage customer accounts

• Improve our website, products, services, and customer experience

• Prevent or investigate suspected fraud, misuse, or security issues

• Send promotional communications where applicable

• Comply with applicable legal and regulatory requirements

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method selected during checkout, these providers may collect and process information required to complete your transaction.

Bunga Davi does not require customers to send complete credit or debit card details directly to us through email, WhatsApp, or other customer service communications.

The handling of payment information by a payment service provider may also be subject to that provider's own privacy policy and terms.

Cookies and Website Information

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand how visitors use our website, and improve the customer experience.

Cookies are small data files stored on your device when you visit a website.

Most browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of our website.

We may also use website analytics and related technologies to understand website traffic, performance, and visitor interactions.

How We Share Your Information

Bunga Davi does not sell your personal information.

We may share personal information only when reasonably necessary to operate our business, provide our services, or fulfill your order.

This may include sharing necessary information with:

• Florists, suppliers, vendors, or fulfillment partners involved in preparing your order

• Couriers and delivery service providers

• Payment service providers and financial institutions involved in processing transactions

• Website hosting, technology, and IT service providers

• Customer service and communication service providers

• Professional advisers or service providers where reasonably necessary

• Government authorities or other parties when disclosure is required by applicable law

We aim to provide third parties only with information reasonably necessary for them to perform the relevant service.

For example, a florist or fulfillment partner may require information about the selected product and delivery request, while a courier may require the recipient's name, phone number, address, and delivery instructions to complete the delivery.

International Orders and Service Providers

Some orders or services may involve partners or service providers located outside Indonesia.

Where necessary to provide a requested service, relevant information may be processed or shared with those partners or providers for purposes such as order fulfillment, payment processing, technology services, or delivery.

We limit such sharing to information reasonably necessary to provide the relevant service.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and should not share passwords or other account access information with unauthorized persons.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, accounting, or regulatory requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable requirements.

Your Privacy Choices and Requests

You may contact Bunga Davi if you have questions about your personal information or wish to request an update or correction to information you have provided to us.

You may also unsubscribe from promotional email communications by using the unsubscribe option provided in those communications, where available.

Certain information may need to be retained where necessary to complete transactions, maintain business records, prevent fraud, resolve disputes, or comply with applicable legal obligations.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable requirements.

When material changes are made, we may provide notice through our website or other appropriate communication methods.

We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how Bunga Davi handles personal information, please contact us:

PT Bunga Davi Indonesia

Phone / WhatsApp: 08111 333 64

Email: bungadavi@gmail.com

Address: Jl. Sasak II No.69B, RT.4/RW.2, Klp. Dua, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11550