Refund Policy
At Bunga Davi, we are committed to providing you with premium floral arrangements and exceptional service. Our goal is to ensure every order meets your expectations. However, we understand that unforeseen issues can occur. This Refund Policy outlines the terms under which refunds or replacements may be issued for orders placed through our website, phone, or other platforms.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
Incorrect Item Delivered: The item delivered does not match the product description or arrangement you ordered.
Damaged or Poor-Quality Flowers: If the flowers are damaged, wilted, or fail to meet our quality standards upon delivery.
Missed Delivery Date: If we fail to deliver on the specified date due to reasons within our control (excluding delays caused by incorrect recipient information or force majeure).
2. Non-Refundable Conditions
Refunds will not be issued in the following situations:
The incorrect delivery address was provided during checkout.
The recipient refuses to accept the delivery for reasons unrelated to product quality.
Minor variations in flower arrangements caused by seasonal availability or supplier constraints.
Orders canceled less than 24 hours before the scheduled delivery.
3. Refund Process
To ensure a smooth refund process, please follow these steps:
1. Contact Us: Notify us within 24 hours of delivery by emailing bungadavi@gmail.com or calling 021-22530466.
2. Provide Documentation: Include your order number, a detailed explanation of the issue, and clear photos of the product (if applicable).
3. Evaluation: Our team will review your claim and determine its eligibility for a refund or replacement.
4. Refund Timeline: Approved refunds will be processed within 7-10 business days via the original payment method.
4. Replacements
If a refund is not applicable, we may offer a replacement of equal or greater value at no additional cost. Replacements will be prioritized for timely delivery and subject to product availability.
5. Cancellation Policy
Orders may be canceled without penalty if requested at least 24 hours before the delivery date.
Cancellations requested within 24 hours of the delivery date may not be eligible for a full refund due to preparation and procurement costs.
6. Force Majeure
Bunga Davi is not liable for delays or non-delivery caused by events beyond our control, including but not limited to natural disasters, strikes, traffic disruptions, or other unforeseen circumstances. In such cases, we will work with you to find a suitable resolution.
7. Customer Support
For any concerns regarding your order or this Refund Policy, please reach out to us:
Email: bungadavi@gmail.com
Phone: 021-22530466
WhatsApp: 0811-133-364
Website: bungadavi.com
8. Changes to This Policy
Bunga Davi reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.
9. Your Responsibility
By placing an order with Bunga Davi, you acknowledge and agree to this Refund Policy. It is your responsibility to provide accurate order details and delivery information to ensure a smooth transaction.