Refund Policy

At Bunga Davi, we are committed to providing fresh floral arrangements and reliable service. We carefully prepare each order to meet our quality standards. However, we understand that unforeseen issues may occur.

This Refund Policy explains the circumstances under which a refund, replacement, or other appropriate resolution may be provided for orders placed with Bunga Davi.

1. Eligibility for Refunds

A refund or replacement may be considered under the following circumstances:

• Incorrect Item Delivered: The product delivered is materially different from the product ordered.

• Damaged or Poor-Quality Flowers: The flowers arrive damaged, significantly wilted, or in a condition that does not meet our quality standards.

• Missed Delivery Date: We fail to deliver the order on the confirmed delivery date due to circumstances within our control.

All refund or replacement requests are subject to review by Bunga Davi.

2. Non-Refundable Conditions

Refunds may not be provided in the following circumstances:

• Incorrect or incomplete delivery information was provided by the customer.

• The recipient refuses to accept the delivery for reasons unrelated to the condition or quality of the product.

• Delivery cannot be completed because the recipient cannot be contacted or accessed at the provided address.

• There are minor variations in flower color, size, appearance, arrangement, wrapping, or presentation due to the natural characteristics and seasonal availability of fresh flowers.

• A flower or material is substituted with a suitable alternative of similar style, color, or value due to availability.

• The issue results from circumstances outside Bunga Davi's reasonable control.

3. Refund or Replacement Requests

If there is an issue with your order, please contact Bunga Davi within 24 hours of delivery.

Please provide:

• Your order number

• A clear description of the issue

• Clear photographs of the delivered product, where applicable

• Any other information reasonably required for us to review the request

Our team will review the request and determine whether a refund, replacement, or other appropriate resolution is applicable.

4. Refund Process

If a refund is approved, the refund will be processed through the applicable payment provider or another appropriate method, depending on the payment method used for the original transaction.

The availability and processing method for refunds may vary depending on the payment method, transaction status, bank, card issuer, or payment service provider.

For payment methods that support refunds through the payment provider, the refund will be processed through the applicable payment channel. For payment methods that do not support direct refunds through the payment provider, Bunga Davi may arrange the refund directly with the customer.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, payment provider, and payment method used for the original transaction.

5. Replacements

Depending on the circumstances, Bunga Davi may offer a replacement instead of a refund.

Replacement arrangements are subject to product and flower availability. Where the original flowers or materials are unavailable, suitable alternatives may be used while maintaining a similar overall style and value.

6. Cancellation Policy

Orders may be cancelled without penalty when the cancellation request is received at least 24 hours before the scheduled delivery date, provided preparation or procurement specifically for the order has not already begun.

Cancellation requests made within 24 hours of the scheduled delivery date may not be eligible for a full refund if flowers, materials, customized items, or other requirements have already been prepared or purchased for the order.

For custom, special-order, or specially sourced products, cancellation eligibility may depend on the preparation and procurement already completed.

7. Delivery Issues

Customers are responsible for providing accurate recipient information, including the recipient's name, phone number, delivery address, and any relevant delivery instructions.

If delivery cannot be completed because of incorrect information, an unavailable recipient, restricted access, or a requested change of address, additional delivery or redelivery charges may apply.

These delivery or redelivery charges are separate from any refund eligibility.

8. Force Majeure and Circumstances Beyond Our Control

Bunga Davi is not responsible for delays or failure to deliver caused by circumstances reasonably beyond our control, including natural disasters, severe weather, major traffic disruptions, government restrictions, strikes, emergencies, or other unforeseen events.

In such circumstances, we will make reasonable efforts to communicate with the customer and find an appropriate solution.

9. Contact Us

For questions, refund requests, replacements, cancellations, or concerns regarding an order, please contact:

PT Bunga Davi Indonesia

Phone / WhatsApp: 08111 333 64

Email: bungadavi@gmail.com

Address: Jl. Sasak II No.69B, RT.4/RW.2, Klp. Dua, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11550

10. Updates to This Refund Policy

Bunga Davi may update this Refund Policy from time to time to reflect changes in our services, operational practices, payment methods, or applicable requirements.

The latest version of this Refund Policy will be published on our website.